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Terms & Conditions

Purchase

When ordering over the Internet, purchase agreements will be met once your payment has been approved. All orders are confirmed by order confirmation by e-mail. Clients under the age of 18 shall have the parent's permission prior to purchase.


Prices

Sweden
All prices are quoted in SEK and include VAT.
Conversion of prices to Euro and US Dollar for pricing information is possible.


For order from outside Sweden
All prices are quoted in SEK, Euro, USD, DKK and NOK which includes Swedish VAT and any customs duties from Sweden. Any additional VAT and customs duties applicable to the country concerned may be payable by the buyer when imported into the country.


Payment

Currency
All payments are made in SEK. (Other currencies only refer to price information.)

Payment by credit card
Crystal of Sweden accepts card payment with: Visa, Mastercard and Eurocard.
Our card payments are secured through DIBS Payment Services AB (www.dibs.se). We are also affiliated with Verified by Visa and Mastercard SecureCode (3D-secure).
 
Prepay to bank account
You must pay the full amount to our bank account / bank account within 5 days or cancel the order. Always state your order number when paying. We will ship the goods as soon as we have received your payment.
 
Payment from outside Sweden shall be made in SEK to the following bank account number:
IBAN: SE1250000000052151066762
BIC / SWIFT: ESSESESS
 

Shipping

Sweden
Standard Delivery Agent:
Fixed shipping cost of 50 SEK including VAT is added upon order, regardless of the weight and size of the goods and is sent to an address in Sweden. Free shipping for orders over 700 kr. The goods are shipped to your delivery center (agent).

Collection:
The goods can be picked up at our office at Liljeholmskajen (Årstadal) in Stockholm. The take-off takes place at the agreed time. No shipping fee upon collection.

Nordic countries

The Nordic countries include: Denmark, Norway, Finland and Åland. Greenland and the Faroe Islands are not included.
Fixed shipping costs within the Nordic region of 150 SEK including VAT and insurance are added upon ordering. Free shipping on orders over 2000 kr.

Europe 
Fast shipping cost within Europe of 250 kr including VAT is added upon order and insurance. Free shipping on orders over 3500 kr.

Outside of Europe
Fixed shipping cost for countries outside Europe of 390 kr including VAT and insurance upon order. Free shipping on orders over 4000 kr.

 

Delivery time

All products shown in the store are available for immediate delivery unless otherwise stated. All deliveries are done in cooperation with Postnord (Swedish Post).

Within the EU, delivery time is normally 4-8 business days and 6-14 working days to other parts of the world from receipt of an approved order, provided the product is in stock. Otherwise, you will be informed when the item is in our warehouse and can be shipped to you. In case of delay, contact our customer service and you will, as a consumer, be entitled to cancel the purchase at no cost if desired. Refunds are usually made immediately, no later than 30 days.

 

Complaints or errors on delivery

Should anything have been wrong in your delivery due to your fault or damage to a product, the wrong product or the wrong number of goods, please advertise this within a reasonable time to our email address. Crystal of Sweden stands for all costs including transport on approved claims.